International best practice around the world suggests that sustainability is an attainable goal for microfinance institutions (MFIs). Loan delinquency, which can lead to default, is probably the largest single reason for downfall of institutions involved in the provision of credit. Even credit institutions operating quite successfully, must continually address loan delinquency. The importance of maintaining healthy loan portfolios and making good loans is often times generally appreciated within an organisation. However, the strategic, operational and financial impact of poorly performing loans is often times not fully appreciated, especially by credit staff.

Developed by CGAP, this course will introduce best practices in delinquency Management. The goals of this course, which will be emphasized in the course are:

• Analyzing the cause of delinquency.
• Appreciating the costs of delinquency to the institution.
• Controlling delinquency.
• Developing an institutional action plan to address delinquency analysis complemented with some ad hoc analysis on an as needed basis.

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