In recent years many top financial executives across the global financial services industry are catching on to what the world’s most successful companies have known for more than a decade: business process improvement using different methodologies can be applied to all aspects of any financial institutions operations – with remarkable results!
This course introduces participants in general to the various proven, performance-enhancing methods, tools, and techniques and their application in financial service applications. More specifically the course demonstrates the use of the principles of Business Process Management using tools such as High-Level Process Map (SIPOC), FlowChart (Process Mapping), Cause-and-Effect (Fishbone) Diagrams, to achieve world-class delivery and create value for shareholders and customers.
The principles and tools of Business Process Improvement can be used to analyze and improve many important functions and activities within the institution and achieve business process excellence crucial for success in an increasingly competitive industry.
"SAM provides the crucial knowledge, information and skills that have the potential to improve human livelihood globally."
Gabriel Kamuge