Eva Kiplagat

Director and Lead Consultant of Customer Service Consulting Company- a company that helps organizations achieve excellent service delivery through strategic service improvement programmes and training. She has over ten years of work experience in the service industry and has worked with a cross section of organizations including Nation Media Group, Kenya Airways, Total Kenya Ltd, G4S Security Services, Kenya Commercial Bank, Color Creations Ltd and IFC, Citibank in Tanzania, and BAT Kenya.

Eva has been involved in various service initiatives including re-aligning corporate vision, mission and values with customer focus, development of corporate customer service policy, procedures and standards, as well as inter-departmental service level agreements. She has also been involved in various customer service research activities.

Eva is an MBA graduate from Leeds University Business School, UK (1998) and is a Companion member of the Institute of Customer Service, United Kingdom.

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