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| Managing Productivity in Microfinance & Retail Banking |
Maximizing the productivity and efficiency of operations is a cornerstone of successful MFI management. The course looks at a range of productivity management tools such as: |
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Measurement and monitoring of productivity and efficiency; |
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Standardization of products, processes, forms; |
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Automation and the use of technology; |
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Controls, governance, organisational culture, cost studies; |
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Staff incentive schemes. |
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Participants will engage in group work on a number of case studies and are invited to bring along productivity or efficiency problems from their own institutions to be discussed in class. While the majority of examples are from lending operations, other financial services such as deposits and money transfers will also be covered. |
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