The purpose of the course is to enhance the current level of the participant’s loan processing and credit decision-making skills. It explores areas of improvement with respect to bringing greater efficiencies to the entire process, both individually and collectively. The Manager’s Individual Lending Toolkit is made up of five sessions, which will be taught over the course of 5 days. Some of the key sessions include:

Portfolio management:
Instructs a Manager regarding the key ingredients for successful lending programs, including: principles for management, managing scale, quality and productivity, reports necessary for managing a portfolio and how to use these, overall risk management and the role of the board.

Collections and monitoring:
Builds upon the Credit Officer toolkit, but instructs from the Manager’s point of view. It informs the management about collection issues, alternative ways to monitor, how to identify when a loan is going bad and what to do about it.

Problem loans:
Builds upon the Credit Officer toolkit by delving deeper into the costs of write-offs, causes of delinquencies and problem loans and ways to address problem loans and workout from the Manager’s perspective.